CUSTOMER CARE
Your satisfaction is important to us. Please feel free to contact us with questions or concerns you may have, we're always here to assist your fashion needs.
tel: 252-340-1327
mon-sat: 10 am - 9 pm (EST)
email: customerservice@victoriansfashion.com
FAQ
Shipping & Delivery
All orders are shipped within 1-3 business days of placing an order. The date you recieve your order will depend on the shipping method you choose.The following shipping methods are available:
Shipping Method Cost Delivery from Ship Date
Standard Free 5-10 Business Days
Express $20 2-4 Business Days
Free Shipping Offer
For a limited time, Victorians is offering FREE Standard Shipping on online orders over $50. The cost for shipping will be deducted at checkout
Easy Returns
Victorians believes in your satisfaction with our products and services. If the need arises for return, contact our customer services department 252-340-1327 for return authorization information. Returns must be in resellable conditions. Victorians donates select returned product to organizations and programs supporting community needs.
Tracking Your Order
Shipments are delivered via USPS or UPS. Both entities provide tracking information which will be provided to you. Promptly follow the instructions as provided.
Refunds Guarantee
All refunds are granted in the form of Victorians' credit. This credit is valid up to 6 months from the date of reciept (excludng sale items).
100% Secure Ordering
CREDIT CARD SECURITY
Victorians is proud to offer our customers a fully secure shopping environment. Paypal is our source for you to purchase our products, all credit card information and other confidential information are protected and this protection is supported by PayPal website, a licensee of the TRUSTe Web Privacy Program that supports our committment to protect your personal information. Your credit card information is not retained once you make a purchase.
Privacy Policy
PRIVACY OF PERSONAL INFORMATION
Victorians is committed to protecting the privacy of our customers. We do not share any of our customer's personal information with any third parties.